SHIPPING POLICY
All of our books are printed on-demand as ordered and can take up to two weeks in production before they ship. Please plan your shopping accordingly; we are unable to expedite orders at this time. Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Any quoted shipping dates are estimates only.
RETURN POLICY
Because we are a small business, we do not accept returns or exchanges an all items are final sale. Please review all product photos and descriptions thoroughly before submitting your order. If your product arrives damaged, please email hello@janejohnson.com within 7 days of your purchase with photographs of damages on the product as well as photos of the damaging to the packaging it arrived in. With proper assessment of damage, a one-time replacement order will be issued on a case-by-case basis.
PREORDERED PRODUCTS
We do our best to provide accurate approximate shipping dates for preorder products as communicated by our manufacturer. Estimated shipping dates will be updated as more information is provided. You will receive tracking information when your order ships. Payment for a preorder product is charged immediately at checkout, not when the item ships. If you decide to cancel your preorder for a full refund to your method of payment, please email hello@janejohnson.com prior to the shipment announcement.
PRICING AND PRODUCT AVAILABILITY
All prices and availability are subject to change without notice. Occasionally, we may have just sold out of an item which you ordered and have not had time to remove it from our site. Under these circumstances, we will contact you to see if you would prefer a substitution, special order, or a cancellation.